Question 1

Who are Dabster + Dabsy?

Accepted Answer

Dabster + Dabsy is a New Zealand lifestyle clothing brand inspired by good times, coastal living, and not taking life too seriously. We create relaxed, quality apparel designed for everyday adventures.

Question 2

Where are you based?

Accepted Answer

We're proudly based in Northland, New Zealand.

Question 3

What makes your brand different?

Accepted Answer

We combine premium-quality clothing with fun, original characters and laid-back coastal style. Every design is created to make people smile while offering comfortable, everyday wear.

Question 4

Do you design your own artwork?

Accepted Answer

Yes! All of our Dabster and Dabsy characters are original creations to our brand, designed exclusively by us.

Question 5

What clothing ranges do you offer?

Accepted Answer

Dabster (Men)Dabsy (Women)Dabsy LuxeD+D KidsD+D Baby

Question 6

Are your clothes true to size?

Accepted Answer

Most of our garments fit true to size. Some styles have an oversized or relaxed fit, which will be noted on the product page.

Question 7

Do you have a size guide?

Accepted Answer

Yes. Every product includes a detailed size guide to help you choose the perfect fit.

Question 8

What are your clothes made from?

Accepted Answer

Our garments are carefully selected for comfort, durability, and everyday wear. We aim to use natural materials only. Fabric details are listed on each product page.

Question 9

Will my clothing shrink?

Accepted Answer

Our garments are pre-shrunk where possible. Following the care instructions will help minimise shrinkage.

Question 10

Do you ship throughout New Zealand?

Accepted Answer

Yes. We deliver nationwide.

Question 11

Do you ship internationally?

Accepted Answer

We're working on it! Stay tuned for international shipping updates.

Question 12

How long does shipping take?

Accepted Answer

Our products are made to order, so we suggest allowing up to 2 weeks for the product to be made and shipped. Delivery times also depend on your location.

Question 13

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking email.

Question 14

Can I return my order?

Accepted Answer

Yes. If your item is unworn and in original condition, you can return it within our returns period.

Question 15

Can I exchange for another size?

Accepted Answer

Absolutely! If we have your size available, we'll happily exchange it.

Question 16

What if my item arrives damaged?

Accepted Answer

Please contact us as soon as possible with photos and we'll make it right.

Question 17

Can I change my order after placing it?

Accepted Answer

If your order hasn't been dispatched, we'll do our best to help.

Question 18

Can I cancel my order?

Accepted Answer

Orders can usually be cancelled before they're shipped.

Question 19

I entered the wrong shipping address. What should I do?

Accepted Answer

Contact us immediately and we'll update it if your order hasn't already been sent.

Question 20

Can I become a brand ambassador?

Accepted Answer

Yes! We're always looking for people who love our brand and share our laid-back lifestyle.

Question 21

How do I join the Shell Society email club?

Accepted Answer

Simply sign up with your email to receive exclusive offers, early access to new releases, and special surprises.

Question 22

Can I tag you on social media?

Accepted Answer

Absolutely! We love seeing our community wearing Dabster + Dabsy. Tag us for a chance to be featured.

Question 23

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards along with popular online payment options available at checkout.

Question 24

Is my payment secure?

Accepted Answer

Yes. All payments are processed securely using trusted payment providers.

Question 25

Will sold-out items come back?

Accepted Answer

Some favourites return, while others are limited edition. Join our email club to be the first to know about restocks and new drops.

Question 26

How often do you release new collections?

Accepted Answer

We're always working on new designs, seasonal drops, and limited releases throughout the year.

Frequently Asked Questions