Shipping Policy

Last Updated: August 2026

Thank you for shopping with DABSTER" + DABSY.

To reduce waste and create premium-quality apparel, all of our products are made to order and fulfilled by our trusted production partners.

Because each item is created especially for you, production begins shortly after your order is placed.

Order Processing

Production typically takes 2–7 business days, depending on the product and our fulfilment partner.

During collection launches, sales, or holiday periods, production times may be longer.

Once your order has been produced, it will be dispatched to the shipping address provided at checkout.

Shipping Timeframes

Estimated delivery times after dispatch are:

New Zealand

Standard Delivery: 2–7 business days
Rural Delivery: 3–10 business days

Australia

Estimated Delivery: 4–10 business days

International

Delivery times vary depending on the destination country and will be shown during checkout where available.

Please note these timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

Delivery destination
Products ordered
Fulfilment location
Shipping method selected

Occasionally, we may offer free shipping promotions, which will be advertised on our website.

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

As our products are fulfilled by more than one production partner, items within the same order may be:

Produced at different facilities
Shipped separately
Delivered on different days

If your order is split into multiple shipments, you'll receive tracking information for each parcel where available.

Incorrect Shipping Information

Please ensure your delivery details are correct before placing your order.

Once an order has entered production, we may not be able to change the shipping address.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be re-sent.

Delays

While we work closely with our fulfilment and courier partners, occasional delays may occur due to circumstances beyond our control, including:

High seasonal demand
Public holidays
Weather events
Customs processing
Courier network delays
Supply chain disruptions

We appreciate your patience should this occur.

Lost, Damaged or Incorrect Orders

If your order:

Arrives damaged,
Contains the wrong item, or
Has not arrived within a reasonable timeframe,

please contact us within 14 days of the expected delivery date.

To help us investigate, please include:

Your order number
A description of the issue
Clear photographs where applicable

We'll work with our fulfilment partner to investigate and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Customs & Import Charges

For international orders, your country may charge customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless stated otherwise.

Consumer Rights

Nothing in this Shipping Policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer legislation.

If you have any questions about your order, we'd love to help.

Email: info@dabsterclothing.com

Thank you for supporting DABSTER" + DABSY. We can't wait for your new favourites to arrive.