Refund Policy

Last Updated: August 2026

At DABSTER" + DABSY., every item is made especially for you once your order is placed. Because our products are made to order, we ask that you choose carefully before completing your purchase.

This policy is designed to comply with New Zealand consumer law and does not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Change of Mind

As our products are custom made to order, we do not offer refunds, returns, or exchanges for:

Change of mind
Ordering the wrong size
Ordering the wrong colour
Ordering the wrong product
Accidental purchases
Simply deciding you no longer want the item

Please refer to our size guides before placing your order. If you're unsure about sizing, feel free to contact us before purchasing.

Faulty, Damaged or Incorrect Items

If your order arrives:

Faulty,
Damaged,
Defective,
Incorrect, or
Significantly different from what you ordered,

please contact us within 14 days of receiving your order.

To help us assess your claim, please include:

Your order number
A description of the issue
Clear photographs showing the problem

We'll review your claim and, where appropriate, arrange a replacement, refund, or another suitable remedy in accordance with New Zealand consumer law.

Items Damaged During Delivery

If your parcel arrives damaged in transit, please contact us as soon as possible and include photographs of:

The packaging
The damaged item
The shipping label (if possible)

We'll work with our fulfilment and shipping partners to resolve the issue.

Sizing

Every product page includes a size guide to help you select the correct fit.

As our apparel is made to order, we cannot offer refunds or exchanges if the wrong size was ordered.

If you believe you've received an item that is incorrectly labelled or manufactured outside the stated size specifications, please contact us so we can investigate.

Colour Variations

We make every effort to accurately display our products.

However, colours may appear slightly different due to:

Monitor or mobile screen settings
Photography lighting
Manufacturing variations between production batches

Minor colour variations do not constitute a fault.

Refunds

Where a refund is approved, it will be processed to the original payment method used at checkout.

Please allow several business days for your bank or payment provider to process the transaction after it has been issued.

Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement items will be produced and shipped through our fulfilment partners at no additional cost to you where the issue is confirmed to be our responsibility.

Order Cancellations

Because production begins shortly after your order is placed, we cannot guarantee that orders can be cancelled or changed.

If you've made an error with your order, please contact us immediately. We'll do our best to assist before production starts, but once production has commenced, changes or cancellations may no longer be possible.

Sale Items

Sale and promotional items are subject to the same policy as full-priced products.

Your rights under the Consumer Guarantees Act still apply if an item is faulty or does not meet the guarantees provided by New Zealand law.

Consumer Guarantees

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.

If a product fails to meet the guarantees required by law, you're entitled to the remedies available under that legislation.

If you need help with an order, please get in touch.

Email: info@dabsterclothing.com

Please include your order number and any relevant photos so we can assist you as quickly as possible.

Thank you for supporting DABSTER" + DABSY.